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 International Janitorial Cleaning Services Association

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Featured members

Quality Customer Service Is Crucial

17 Feb 2024 11:51 AM | Cecil David McDonald

Quality Customer Service Is Crucial

Delivering outstanding customer service is the cornerstone of our success, and we take great pride in being members of the International Janitorial Cleaning Services Association (IJCSA). As a manager of a cleaning or janitorial business, providing outstanding customer service is both a benefit and an obligation. Among the others, we stand out for being on time. We recognize the hectic schedules of our clients and the significance of punctuality. Our cleaning crews arrive quickly, whether it's for a spill or routine maintenance. As a sign of our commitment to client satisfaction, we go above and beyond by getting there a few minutes early.

The International Janitorial Cleaning Services Association (IJCSA) emphasizes the need for its members to demonstrate empathy and problem-solving. We adopt the role of a "house doctor." We pay close attention, identify the problem, and provide comfort to customers who are faced with unsightly stains on their carpets or a clogged sink. We communicate openly about the issue and its resolution, which helps to ease any anxiety. We sincerely apologize, even if we are not at fault, because providing great customer service entails prioritizing the needs of the client.

IJCSA members create enduring relationships with their clients in addition to cleaning spaces. Come experience our excellent customer service, which will leave your space immaculate and your heart content!


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