Great customer service in regards to operating a janitorial service can be done by putting forth the effort to take care of clients. When clients are dissatisfied with the quality of service that was provided, they want to know that they have been heard. A janitorial company can do this by using eye contact, empathizing with the customer, and repeating what the problem is. These simple steps can let a client know that they are important to the cleaning company and that they want to make it right.

Providing exceptional customer service can increase a janitorial company's customer loyalty. It can also help with referrals if situations are handled with care and outstanding customer service.