Being a member of the IJCSA is very important that I stay on top of making sure that my employees are properly trained and practicing great customer service to ALL customers, and that each employee know how to handle any situation by remembering the 7 essentials of customer service.

1) be aware of the 3 things all customers want.

2) S.E.C

3) Listen to the customer

4) be empathetic with all customers

5) create a solution for your client issues

6) clarify the solution with the customer

7) follow up with all customers

Remembering to SMILE make EYE CONTACT and COMMENT. Will make a great impact on your business! Always make sure your customer feels heard understood and that you care.

Always keep staff up to date and trained properly and that it's ok to think out of the box when it comes to keeping a customer happy.

"HOW I PLAN ON IMPLEMENTING CARPET CLEANING TO MY BUSINESS"

Carpet Cleaning is a win, win situation in a janitorial business with most of your office buildings having carpet flooring. You are hired to clean a building why let someone else come in and clean the carpet when you are already there in the building, my plan is to add on carpet cleaning to increase my income by offering the carpet cleaning services to my residential customers as well, shampooing, spot cleaning, upholstery cleaning, and stem cleaning curtains. 

At the same time it gives me the opportunity to offer part-time or full- time employment to job seekers during this trying time that we are experiencing. It is always a good thing when you can help open doors for others as you, yourself are being blessed, share the blessings. And I owe it all to IJCSA for allowing me to be apart of its cleaning family team, this is what IJCSA has to offer to all members, a certificate of growth and inspiration.

It is very important for the employees and staff who are responsible for cleaning to know about bloodborne pathogens and the safety measures to be taken. An employer is by law, required to provide proper training to his/her employees regarding bloodborne pathogens.

Bloodborne pathogens are infectious microorganisms present in the blood that can cause disease in humans. These pathogens can include HBV, HCV, and HIV. When an employee understands the safety of this training they understand the responsibility of proper use of personal protective equipment, vaccines, and also steps to take to report a potential exposure.

Being able to handle potentially hazardous materials such as blood, vomit, and bodily fluids is so crucial when it comes to doing your cleaning duties, and unfortunately, at times unavoidable when working at a medical or dental facility. 

Mold can be found all year around on the south and the east coast of America. Thereby it’s an industry that thrives in any type of economy. In consequence, adding mold cleaning into our existing cleaning services, allows us to add services inside our cleaning packages. Here at J-PAC Cleaning Solutions we service residential and commercial customers within our cleaning business to include carpet cleaning and water extractions. Therefore, we’re a little ahead of the power curve when it pertains equipment and experience. We’re also located in Southeastern North Carolina, where we’re affected by hurricane season and heavy rain. This serves as a recipe for mold growth due to aftermath occurred to homes and businesses.

Hurricane Matthew open our eyes in terms of service because our community is always in need of volunteers due to mold cleaning professional prices. In our case we would like to profit from mold cleaning, as well as donate our services to those in need during trying times. Here at J-PAC Cleaning Solutions we’re preparing our company to be well educated in the mold cleaning industry. Our employee’s will be trained and educated on the proper way use their PPE, identifying the initial mold source, and how to execute the removal of the source. This certification class has been extremely helpful with educating our superiors with vital information to ensure safety to our customers and our team members.  

When choosing a cleaning company, you may find that you have strong feelings about the product line that a company uses. Whether a company uses Green Cleaning products, or not, may mean a lot to you because you are environmentally conscious or you may have allergies or sensitivities that require that certain products labeled "green" be used. You may also find that the companies that use green cleaning products have those same thoughts in mind.

If a Green Cleaning program is an important or determining factor in whether a cleaning service is the right fit for your home or office, consider finding a certified Green Cleaning expert through the IJCSA website at: https://www.ijcsa.org/Green-Cleaning-Services You'll be glad you did.

Green Cleaning is just one of the many certifications that IJCSA member companies can be certified in; if you are looking for qualified professionals within the industry that can meet a wide variety of your needs, hire an IJCSA certified company today.

Most hospitals are very busy with lots of patients, visitors and staff members constantly coming and going which make hospitals breeding ground for all types of viruses and germs.

Hospital Acquired Infection rank among one of the most frequent causes of death in the US, according to the CDC website on any given day 1 in 31 hospital patients has at least 1 HAI. 

Having a properly trained janitorial crew will help decrease the spread of germs and viruses. 

Here's a few ways to help prevent Hospital Acquired Infections:

• Use PPE
• Handwashing
• Properly Clean & disinfect surfaces
• Clean spills immediately
• Properly removal of linen & laundry

IJCSA Janitorial Services Directory

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

Diamond-Jan LLC Commercial Cleaning Services

https://diamond-jan.com/

An unhealthy work environment can be very costly any business, encouraging hand washing, offering hand sanitizers, & limiting large groups is only part of the solution. Having a janitorial staff that understands the key role they play in the health and safety of the organization is very important.  

Medical Cleaning Practices has very high standards and training techniques and can easily be implemented into residential and commercial cleaning situation.

Here’s a list of a few things that can be implemented immediately:

• ·         Make sure cleaning staff is trained using IJCSA Courses
• ·         Set aside time for follow-up training
• ·         Make sure all SDS are updated
• ·         Following safety rules & procedures
• ·         Taking Personal Responsibility to ensure their safety as well as their co-workers and customers

IJCSA Janitorial Services Directory

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

Diamond-Jan LLC Commercial Cleaning Services

https://diamond-jan.com/

Commercial Properties are an investment. An investment to the owner, customer and the community at large. These types of properties usually require extensive cleanings that require acute awareness of your surroundings. You are not just cleaning for A customer but multiple customers who are using one common space.

Custodians are essential for keeping up the appearance and up keep of the building. Also to assist the customers to get through their daily routines in a healthy and safe environment. They know how to keep themselves and the customers safe in the event of an viral outbreak or bodily fluids that may be present on a surface.

Proper training techniques and extensive communication with clients are second nature with custodians and you can the best right here https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices.

It is very important that cleaners are properly trained when it comes to bloodborne pathogens and the way that they are spread.

Cleaners should use the universal precautions when dealing with potentially contaminated areas or items. Always presume that any blood or bodily fluids are contaminated. Always wear the correct PPE to protect from infection.

If workers are properly trained in the universal precautions it can reduce the spread of infectious diseases in their workplace and contribute to a safer environment.

When someone enters a business they view the cleanliness right away. Janitorial staff are essential to the business. They will keep workspaces and places of business free of germs and illness. The spread of illness can be very exhausting and expensive. It can cause employee or employer loss, and lack of production. Janitorial Staff are trained to know the proper products and procedures to clean effectively and safely. Staff also help maintain safety from injury and falls by being available to clean spills or to remove objects from walkways, or to simply clean areas that may become soiled through work processes. In each kind of business there are unique requirements to keep that facility clean and safe. Disinfection however is always required for each setting. 

Janitorial Staff are also important because they make sure the businesses are clean and free of odor. They make the facility feel welcoming and presentable.  Cleanliness and organization can really set a tone  for a meeting or business interaction. Staff can serve as another form of monitoring a facility for defects and possible dangers as they will report any differences or issues immediately to the business so they can rectify it as soon as possible. Janitorial Staff can assist employees or clients with some tasks they may need like retrieving a bookbag, or restocking supplies to make work flows more efficient. Cleaning staff build relationships with staff and clients that can. also help make some work flows and processes smoother. They learn techniques that allow them to remove germs safely and leave surfaces looking sparkling clean. 

Essentially janitorial staff are the backbone of many businesses. Our staff provide quality cleaning services that allow our clients to focus on growth, stability, and interests. The value of Janitorial cleaning services is seen by employers that have reduced or no incidents of illness or injury to employers and employees. It is seen when clients enter a facility and don't cringe when they have to reach for a door or put their hand on a desk. Cleanliness can help with the ease of transactions and protect reputations.  Many business owners and their staff need time to focus on getting their job done and not on the daunting task of cleaning. You can use the link here to view a directory of our Professional Janitorial Staff.