Excellent customer service is an essential part of any successful janitorial service.  That is why RCF Commercial Cleaning and the members of the International Janitorial Cleaning Service Association take pride in thoroughly training its leadership staff and employees with the elements necessary for delivering a top-notch experience to our clients. 

As active members of the IJCSA, we understand that customer service is an attitude not just a department and that service with a smile goes a long way.  We are not just here to clean but to create a happy and healthy workplace for our clients to come to each day.  We actively listen to their specific needs and quickly respond, resolve and follow up on any problems that may arise. 

Our goal is to exceed client expectations and build lasting business relationships that earns us repeat and referral business.  We achieve this by demonstrating a commitment for ongoing training and education as well as implementing effective quality and follow up systems for delivering on service promises. Find professional cleaning companies here:    https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

OSHA's act on the prevention and clean up of blood pathogens has been in affect since 1992.  This act was and still is intended for the employers to safeguard and protect it's employees against health hazards caused by bloodborne pathogens. 

Employers in areas like schools, doctors offices, and dentist offices are required by law to train their employees on the safe removal of these hazards, but does this training only have to be in these facilities? I ask the question cause I believe that all facilities should have this training. This should be really taken into consideration when having a facilities that houses more than 5 employees in one location. Employees need to know what to do if exposed to such common things like vomit, or tiny cuts in the work place. Although we drop our guard in such relaxed environments such as common work spaces, break rooms, and bathrooms that's no reason for employees in such facilities to be uneducated in such procedures. 

So as employers it is our duties to not only educate our employees in this training but remind them that just because the facility that one is working at isn't a school, or medical facility that one can still encounter these situations.

More Information On Bloodborne Pathogens Here

Baby boomers, Generation Z , X or Millennials are the names of our last generations in the world.  I suggest a new name for a next generation that is  born now "Generation Green" .  This generation could make reference to individuals whose only interest is the welfare of the environment.  Doctors, policies, drive truckers, waitress, students, house keeping, custodials, managers , teachers, gardeners, lawyers, politics, bakers....every one in these world with any age, gender, race or profession and from any continent can be part of this group. 

For make part of this generation is necessary understand that our decisions in the selection products or services affect our workplace or community.

I started my company looking for additional income for my family and in addition to the above my job let me impact over the health of my community. Because, I can choose products that reduce the level the contamination on the water, air, or soil.  I can educate my family, friends, employees and clients on the use the friendly environmentally cleaners.

After the certification, the benefits for me and my company range from the pride of doing something good and the opportunity to find a new market to develop my business.

Professional Certified Green Cleaning Companies Here

So, what is good customer service in the cleaning and janitorial industry? The best place that you will find the answer to that question is inside of the IJCSA members area. IJCSA members are courteous, they are polite and professional, they will always greet you, the customer, with a welcoming smile, but most importantly, they truly care about customer satisfaction. And at the end of the day, good customer service really boils down to whether or not the customer is left satisfied after the service has been performed. 

The members of IJCSA are dedicated to providing you with the very best in cleaning and janitorial services. With a focus on dependability, professionalism, and customer satisfaction. Whether it's cleaning your carpets or windows, gutters, awnings, or a new construction clean-up, the IJCSA members will provide you with an outstanding level of customer service at the price that will fit any budget. 

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Great customer service means doing ordinary cleaning jobs extraordinarily well! It means interacting with customers with a smile and pleasant words. 

If we should receive a complaint the customer will be heard, there will be a humble apology, and the problem will be fixed along with an appropriate refund given if needed.

This is the mindset of companies that are members of IJCSA.

When you decide to implement green cleaning program into your business you are assembling all your team making a commitment of using fewer toxic chemicals, choosing environmentally responsible equipment and considering processes that are sensitive to vulnerable populations. Green cleaning isn’t just about protecting the environment; it’s also about protecting the health of place occupants and cleaning staff while enhancing overall productivity.

The benefits of green cleaning are directly related to your business operations are: - Demonstrate the quality of environmentally responsible products and services which can meet or exceed performance and expectations. - Obtain access to new customers and increase loyalty, expanding your Network - Profitability Increase - Show sustainable conscious not only with the environment, but also with clients & staffs - Fewer staff health problems, decreased absenteeism - Help professionals understand the importance of using environmentally-preferable products carefully, safely and with the goals of green cleaning in mind.
That’s why HCC Cleaning is committed not only on promoting healthier environment but acknowledgement of the importance of being sustainable conscious to make a better Planet to live.

Find Certified Green Cleaning Services Here.

With many of us knowing the harmful effects mold can do, it is alway good to have a mold cleaning program.  The health risks associated with prolonged exposure to mold are numerous. Having your home cleaned by a professional will ensure that you are living in a much healthier environment. You cannot put a price on your health and continued exposure to mold is dangerous. Despite what others may tell you no one can tell if a particular mold has mycotoxins or could cause you, or your family, any health problems. To know this stuff mold needs to be tested and you must see your doctor. 

When a professional mold cleaning company comes to your home to clean for mold, they know exactly what they are looking for because they are experienced in the business. Many people think they can take care of cleaning mold on their own but no matter how hard you try, your cleaning of mold cannot compare to that of a professional. Proper mold remediation does not just contain the cleaning of the mold but also includes getting airborne mold spores down to acceptable levels with the proper HEPA filtration equipment. 

Find Professional Certified Mold Removal Experts Here

            As the world turns we as a people, as a society are becoming globally smarter. So smart that our items are smart,  smart water, smart phones, smart tv's, smart cars, and even smart vacuums that need no one around to clean. The years have taught us what to do and what not to do. Everyday we keep striving to create that safe haven, that heavenly house or business. Looking for a more safe and healthier environment.

                 Reaching some goals, but at the same time creating our next problem. until a few years back a clean house meant a toxic chamber, hazardous to breath after cleaning, how ever we lived in it, for the sake of a clean house. Poor mothers that keep their home clean daily. Sweeping and mopping, spraying and wiping all day. Inhaling chemicals all day. How about if cleaning was your job, your 9-5, your bread and butter. Meaning you give super service to acquire satisfied customers while slowly damaging your lungs and brain from constant inhaling of chemicals from cleaning products. Yes chemicals, there is nothing natural about it. People exposed to these hazardous chemicals have shown complications in the later years. So our past experience and way of working has been proven to be dangerous and less effective. Knowing this people have agreed that the environment and people should be work as one to improve the quality of life.

                  Putting our trust in mother nature, we took a closer look at our natural resources. Doing so introduced us to chemical-free products that happen to be as effective or work even better than chemical made products. Chemicals-free products equal a safer environment for people, plants, and pets. We called this movement "GOING GREEN" or  "GREEN CLEANING" focusing on more natural based cleaning products. Making it safe to clean with, inhale, and dispose of it.

               Knowing this information, the change in products are optional, as well as the practice. Instead of being mandatory to do and be certified on. A lot of company's are transitioning to more green products and on being green cleaning certified for the safety of their workers and clients. Being certified means that you have knowledge in products, and that you care for other people`s health, as well as yours. For any help in finding companies that are green cleaning certified you can always check the IJCSA directory. or by typing green cleaning in the search box.

Being Green Cleaning Certified say's a lot in short words, by a customer accepting a green cleaning certified company they know they are getting service from a company that cares for their workers, customers and environment. 

Find Professional Certified Green Cleaning Services Here

Our Company, Green Clean Home Care Services, which was launched in March of this year, is so far the only cleaning company on island that exclusively use bio-degradeable products.

This decision was derived as a result of the many, many years of us using traditional cleaning products in our home- a huge mistake!  Due to the extensive use of these products and not having he knowledge back then of what damages these chemicals inflict on us as humans, has taught us some lifetime lessons. We have suffered with severe allergies that have robbed us of fully enjoying life at times-due to being ill.

Prior to the business being established, we wanted to ensure we were not just a cleaning company listed in the directories, but rather a "Green Certified Cleaning Company", that will be a preferred choice and stand out from the others. We were so happy to have found a highly reputable international organization as IJCSA- who has the experts to extend guidance, and not only do they provide the knowledge at hand, but from what we have read from a vast number of reviews they deliver on their promise!  The awesome part is knowing they have all the information and resources a newly established cleaning company needs to start up their business, including the many open forums to knowledge-share information amongst its members. View member directory. We have learnt so much more by reading all the information posted on your website! This partnership is great.

The benefits of implementing a green cleaning program, means eliminating all types of chemical-based products that are harsh to individuals, their household, and the environment. Replacing these harmful chemicals and cleaning agents with Green cleaning products has a number of benefits which I have outlined below:

Health Benefits:

Making the choice to switch to a green clean program is best for the health and wellbeing of our company’ employees, our clients and their families and pets. For people with allergy/asthma conditions, using green products reduces asthma attacks by effectively keeping dust and chemical allergens away -which contains harsh cleaning chemicals. This also includes persons who suffer from skin issues like eczema. The use of harsh chemicals aggravate and cause skin breakouts through direct and sometimes indirect contact.  

Environmental benefits:

Going green positively impacts our environment by reducing the exposure to toxic chemicals. As we look around and see the environmental damage caused by use of industrial toxins over decades, that are being pumped into the atmosphere and domestic pollutants, all of which have made its way into our waterways and imposed incurable diseases. Employing green tactics to clean your home or office will establish a hygienic, healthy and fresh-smelling workspace and general living space. A Green cleaning program will improve the overall indoor air quality by reducing airborne dust and chemical gases released by using the harsh products. Switching to a green clean program will also reduce the amount of waste we have in our environment.

Brand & Business sense benefits:

Implementing a green program will most certainly improve our brand image and give us a competitive advantage. As a newly formed company formed in the 21st century, our approach is to think globally smarter and what is safer to our environment and people - which can only be by implementing a Green program in our business, work place and our homes. Having a certified green cleaning program that is internationally certified and meets these standards. will place our company ahead of the industry, giving us the edge on the market, being the preferred cleaning company in the Cayman Islands. There are far more benefits of having a green program in place, than not to.

Janitorial employees have a far greater chance at coming into contact with contaminated items such as used bandages, discarded syringes, bodily fluids and sharp objects that have been contaminated.

Learning the proper use of protective gear while dealing with bodily fluids is the first line of defense in preventing yourself from contamination. Face masks, rubber gloves and goggles are just some of the protective equipment you will need while decontaminating an area.

The use of  proper procedure and self protection will help prevent infection from such things as hepatitis, HIV and other harmful life threatening disease. The importance of proper contaminated clean up procedure  and the use of protective equipment will prevent employees and customers from further contamination.

Learn More About Bloodborne Pathogens Here