IJCSA is here to help you improve your customer service skills. If you want to improve how your staff approaches upset guest, clients, members this is the course to take, 

You will learn that it involves much more than answering questions over the phone. While there's plenty of overlap in the customer service skills required to do a great job, each customer service channel benefits from a unique approach to these skills.

For example, there are important customer service skills associated with phone support, such as empathy, how you communicate, your friendliness in person and over the phone.

There are skills we should approach when servicing customer/clients 

Customers want to be heard, understand them, let them vent out their problems, the next one that’s a very common thing to do S.E.C Smiles this can be translated through the phone or face to face when checking in a guest, handing over a cup of coffee Eye contact– show your customers you are listening and care about what they are saying Comment –a friendly comment. people love to be seen or acknowledged. Listen, When customers are upset or frustrated, they might not be able to take in what you say—even if it’s the right answer. Listen first, let them calm down, and then try to help solve their problems. Empathy is a crucial ability in customer service, so make sure you know exactly what you're showing empathy towards. Create a solution to the issue, customers need to feel heard, so tell them that you understand the reason and let them know how you’re going to fix the issue they are approaching you with. Clarify the situation with the client, repeat the information to them with supportive language, make sure they are satisfied to Follow up with all your customer, this one is very important as David Brownie mentioned because this will get your customers to understand you care and give a recommendation, call them, email them do the drip campaign by sending a bulk email to all and offering discount invites, etc…

With everything that's going on now our customer service skills will have to play a big part in how we can keep the customers we have built. Make sure to reach out to all and show your support during these times.