The cleaning and janitorial industries are not spared from needing quaility skills in customer services.  On the contrary, this particular industry must be highly trained in customer service and IJCSA, International Janitorial Cleaning Services Association, members have the knowledge and training to deliver excellence in both service and communication with clients. 

IJCSA members have been trained to hear, understand and care for there customers by implementing specific methods of customer service training.  When a customer feels like someone is listening to them, aknowledges and empathises with their situation they will be more willing to become a repeat customer who recommends the company to others.  

The basics of customer service communication is taught to IJCSA members like setting a customer at ease by greeting them with a smile, eye contant and pleasing comments or developing report.  When speaking with a potential client or trying to solve a current client issue, members will truly listen to the needs and provide possible solutions. It is important to note that when a problem is being solved, businesses must clarify that the provided solution does in fact meet the needs of the client.  Lastly, IJCSA members are trained to always follow up with clients which provides valuable insight into performance and creates a continual presence in front of the client.