Looking for a trusted carpet cleaning service?

GLOBAL JANITORIAL AND MULTISERVICES As a proud member of the International Janitorial Cleaning Services Association (IJCSA), our certified carpet cleaning professionals are committed to providing you with top-notch, reliable, and eco-friendly carpet cleaning solutions. Whether you're dealing with stubborn stains, allergens, or just want to refresh your home, our experts use the latest techniques and safe products to leave your carpets spotless and fresh. With an IJCSA-certified team, you can rest easy knowing your carpets are in the hands of trained, experienced professionals dedicated to quality and customer satisfaction. Find a local, certified carpet cleaning service near you today visiting https://www.ijcsa.org/Carpet-Cleaning-Directory 

You need a dependable mold cleaning service because you desire to safeguard your home or place of business from potential hazards caused by mold. The good news is that everyone on our team are certified and trained to deliver the highest quality mold removal and cleaning services because we are members of the International Janitorial Cleaning Services Association (IJCSA).

Mold can spread rapidly and cause life-threatening dangers to your tenants, staff, or family. Whether you're dealing with a recent flood, water damage, or suspect mold growth, you must act swiftly to minimize more damage and health concerns. It has never been simpler to locate a professional mold cleanup provider thanks to our website's Flood Damage Directory. 

Great customer service in the janitorial and cleaning industry starts with being truly aware of what the customer wants. It’s not just about emptying trash or mopping floor it’s about listening, asking questions, and clearly understanding the needs of each client. Strong cleaning companies take the time to clarify expectations up front, identify problem areas, and create practical solutions that actually work. Whether it’s adjusting schedules, focusing on high-traffic areas, or responding quickly to special requests, great customer service means putting the client first and making sure nothing is overlooked.

That customer-first mindset is a priority across the International Janitorial Cleaning Services Association (IJCSA) network, including trusted companies like Scheel Cleaning Services. Businesses connected through IJCSA understand that meeting and exceeding expectations is what builds long-term relationships. They focus on clear communication, dependable service, and follow-through, ensuring clients feel heard and supported. When issues come up, solutions are provided quickly and professionally, with the goal of keeping facilities clean, safe, and running smoothly.

IJCSA promotes high standards of professionalism and service throughout the cleaning industry by connecting customers with reputable companies that take customer service seriously. From understanding client needs to delivering consistent results, IJCSA-affiliated businesses make customer satisfaction a top priority. To find reliable cleaning professionals who are committed to awareness, problem-solving, and meeting expectations, visit the IJCSA Business Directory at
International Janitorial Cleaning Services Association - Find Cleaning Service

Choosing a company listed in the IJCSA Business Directory means choosing a cleaning partner that values your business, respects your space, and delivers the kind of customer service you can count on.

Finding a green cleaning service is an important choice for homeowners and businesses that care about health, sustainability, and environmental responsibility. IJCSA members are leaders in the green cleaning movement, offering environmentally conscious cleaning solutions that reduce harmful chemicals while still delivering exceptional results. Whether you’re searching for eco-friendly house cleaning, green commercial cleaning, or a safer option for families and pets, IJCSA members are committed to using green cleaning products and practices that support a cleaner home and a healthier planet.

What sets IJCSA green member companies apart is their dedication to safe, sustainable, and responsible cleaning methods. Green cleaning services provided by IJCSA members focus on non-toxic, biodegradable products, proper dilution techniques, and procedures that improve indoor air quality. These professionals understand how to clean effectively without relying on harsh chemicals, making green cleaning an excellent option for households with children, pets, allergies, or sensitivities. From kitchens and bathrooms to offices and shared spaces, IJCSA members tailor eco-friendly cleaning plans to meet each client’s needs.

Choosing an IJCSA member for your green cleaning needs means partnering with a company that values transparency, professionalism, and long-term care for both people and the environment. IJCSA members stay informed about evolving green cleaning standards and best practices, ensuring that consumers receive reliable, high-quality service with minimal environmental impact. When it comes to finding a trustworthy green cleaning service, IJCSA members offer peace of mind—because a truly clean space should be safe, sustainable, and responsibly maintained.

Find one here: Green Cleaning Services

Hiring a residential cleaning professional is about more than just convenience—it’s about trust, safety, and quality. When a cleaner or cleaning company has passed the International Janitorial Cleaning Services Association (IJCSA) Residential Cleaning Specialist (RCS) Certification, homeowners gain confidence knowing they are working with someone who has met established industry standards. This certification demonstrates a commitment to professionalism, proper training, and ethical service in residential cleaning.

One of the most important advantages of hiring an IJCSA RCS–certified cleaner is verified knowledge of proper cleaning procedures. Certified professionals are trained in correct cleaning order, cross-contamination prevention, safe use of chemicals, and detailed room-by-room cleaning methods. This means surfaces are cleaned effectively without spreading germs from bathrooms to kitchens or from floors to high-touch areas. For families with children, pets, or allergies, this structured approach directly supports a healthier home environment.

Another key benefit is enhanced safety for both homeowners and cleaners. The IJCSA RCS Certification emphasizes chemical safety, personal protective equipment (PPE), dwell time for disinfectants, and proper handling of cleaning tools. Certified professionals understand how to choose appropriate products, avoid unsafe chemical mixing, and recognize hazards inside the home. This reduces the risk of property damage, allergic reactions, or accidental exposure to harmful substances.

Hiring an IJCSA RCS–certified cleaning professional also means working with someone who values professional conduct and client respect. Certification standards reinforce privacy, consent, and ethical marketing practices—such as not posting photos of a client’s home without written permission and maintaining clear service boundaries. Homeowners benefit from clear expectations, reliable service, and a professional relationship built on transparency and respect.

Finally, choosing a cleaner or company that has passed the IJCSA RCS Certification provides peace of mind and long-term value. Certified professionals are committed to continuous improvement and industry best practices, not shortcuts. Whether the service is recurring house cleaning, deep cleaning, or move-in/move-out cleaning, homeowners can expect consistent quality and accountability. In an industry where standards can vary widely, IJCSA RCS Certification serves as a trusted benchmark for excellence in residential cleaning.

Running a successful commercial cleaning business requires more than just knowing how to clean effectively. It demands understanding what your clients expect and addressing their concerns before they become problems. For commercial cleaning companies managing multiple client relationships, preventing complaints is far more efficient than resolving them after the fact.

Customer complaints not only damage your reputation but can lead to contract terminations, negative reviews, and lost revenue. By identifying the most common issues clients raise and implementing preventative measures, you can significantly improve client satisfaction and retention.

Let’s examine one of the most frequent cleaning customer complaint and practical strategy to avoid it..

Late Arrivals or No-Shows

Few issues damage client trust faster than unreliable service. Late arrivals or, worse, complete no-shows leave clients frustrated and questioning the professionalism of your operation.

Why This Happens:

• Poor scheduling practices
• Inadequate staffing levels
• Insufficient backup plans
• Communication breakdowns between management and cleaning staff
• Transportation issues

How to Prevent It:

1. Implement reliable scheduling systems: Use dedicated scheduling software that allows you to track employee availability, location assignments, and potential conflicts.
2. Build in buffer time: Schedule cleaning teams to arrive 10–15 minutes before their official start time to account for traffic or other delays.
3. Create contingency staffing: Develop a roster of on-call employees who can fill in when regular staff members are unavailable.
4. Use geofencing and digital check-ins: Implement timekeeping solutions with geofencing capabilities to ensure staff arrive at the correct location and time.
5. Communicate proactively: If delays are unavoidable, contact the client immediately to explain the situation and provide an updated arrival time.

By addressing attendance and punctuality issues, you can eliminate one of the most common cleaning service complaints while demonstrating reliability and professionalism to your clients. IJCSA Business Directory

How to Choose a Green Cleaning Company?

With more cleaning services marketing themselves as “eco-friendly,” here’s how to choose a reputable one:

• Check Ingredients
  Review product labels for truly non-toxic, plant-based formulas.
• Look for Certifications
  Green Clean Service Directory
• Read Customer Reviews
  Look for consistent praise about cleanliness, transparency, and staff professionalism.
• Ask About Training
  Proper use of green products requires staff who understand dilution ratios and dwell times.
• Compare Service Options
  Choose companies that offer customizable plans, including move-in, deep cleans, and recurring visits.

A good place to start:
Green Clean Service Directory

The Benefits of Green Cleaning Services

Choosing a certified green cleaning provider ensures both safety and cleanliness. Here’s what homeowners typically gain:

• Chemical-Free Indoor Environment
  No lingering ammonia or bleach scents.
• Reduced Health Risks
  Minimized exposure to respiratory irritants or skin allergens.
• Child and Pet-Safe Surfaces
  Perfect for homes with toddlers or animals that interact with floors and furniture.
• Cleaner Air at Home
  Especially important for those working remotely or spending more time indoors.
• Sustainable Lifestyle Alignment
  Support businesses using ethical, transparent, and eco-certified products.

Learn more about how green services Green Clean Service Directory 

Final Thought

Your home should be a place of wellness, not chemical exposure.

Green home cleaning gives you peace of mind, fresher air, and a healthier living space for you and your family.

Make the switch today and experience the difference.

Your cleaners aren't nurses. They're not drawing blood or changing wound dressings. But they're the ones wiping down exam tables, emptying trash cans, and mopping bathroom floors after patients leave. That means they're walking into exposure risk every single shift. A bandage in the waste bin. A smear on a doorknob. A splash in a restroom sink. If your crew doesn't know what they're looking at—or what to do when they find it—you've got a liability problem and a safety failure waiting to happen.

OSHA doesn't care that your people aren't clinical staff. Under 29 CFR 1910.1030, anyone with "reasonably anticipated" contact with blood or other potentially infectious materials falls under the Bloodborne Pathogens Standard. That includes janitorial workers in medical facilities. Full stop. Hepatitis B, Hepatitis C, HIV—these aren't abstract threats. They're real pathogens that survive on surfaces and transmit through cuts, cracked skin, or mucous membranes. One moment of ignorance—bare hands on a contaminated surface, improper disposal, skipped PPE—can change someone's life permanently.

Training isn't a checkbox. It's protection. Your crew needs to recognize biohazard labels, understand universal precautions, know how to handle contaminated materials, and respond correctly if exposure happens. They need to know why the gloves matter, why the disinfectant contact time matters, why reporting matters. When your people understand the stakes, they stop cutting corners. They protect themselves, they protect your clients, and they protect your business from OSHA citations and worse.

Bottom line: Bloodborne pathogen training is non-negotiable for any cleaning operation in healthcare environments. If your vendor can't prove their crews are trained and compliant, find one who can.

The medical cleaning process is essential for healthcare facilities to prevent the spread of germs, bacteria, pathogens, and viruses. Proper cleaning in these environments is crucial, as it directly impacts patient safety by reducing the risk of healthcare-associated infections (HAIs) and fostering a clean environment that supports patient recovery.

Additionally, maintaining cleanliness is vital for compliance with strict regulations and for ensuring the health of staff. Contaminated surfaces can harbor harmful pathogens that can easily transmit infections between patients and healthcare workers, making effective cleaning critical for infection control. Regular cleaning of workspaces and common areas protects healthcare staff from exposure to infectious agents, thereby promoting their health and well-being.

A clean environment helps reduce the risk of patients contracting infections during their stay, significantly contributing to overall patient safety. Healthcare facilities must also follow stringent cleaning and disinfection standards set by regulatory bodies to maintain accreditation and legal compliance. Finally, a clean and well-maintained healthcare facility reflects professionalism and can enhance patients' perception of the quality of care provided.

Topps Cleaning Service, along with other members of the International Janitorial Cleaning Service Association, has developed a specialized cleaning method tailored to meet the rigorous hygiene and sanitation standards required for hospitals, clinics, and other healthcare facilities. This method involves thoroughly cleaning and disinfecting all areas within a medical facility, including waiting rooms, patient rooms, bathrooms, as well as examination and operating rooms. To find a certified medical cleaning company in your area, please click on the link below.

www.ijcsa.org

William Armstead

Managing Partner

Topps Cleaning Service

www.toppscleaningservice.com

The importance of effective cleaning of work areas for all employees is essential to keeping those employees safe and free from exposure. Effective cleaning of all high traffic surfaces and all areas that may come into contact with employees must be cleaned and disinfected to ensure that those employees have a safe working environment free from exposure of all bodily fluids.

                The importance of employees learning about bloodborne pathogens and infectious diseases is something that needs to be taught and learned to keep it from being passed on from patient to staff. Keeping the staff educated on this matter should be a priority for employers of all medical facilities, from every department that enters a patient care area.

                All in all, education is an important thing for keeping the statistics down. The more education the lesser the chance of possible exposure. As an employer I take a lot of precautions for my employees and want to keep them safe and always educated. Making sure that all courses are up to date and completed by each of my employees helps to ensure that they are safe from exposure and always use universal precaution.