With any business having good communication before during and after is a key role in not only maintaining your client base but also ensuring the quality of your work. 

When you communicate with your customers on a regular basis you will always receive good and bad feedback, at the end of the day you will learn the best way to handle each and every situation. You can then adjust, learn and grow with each customer, this builds a healthy relationship with them and helps pass along to future customers that not only do you communicate well but you welcome any and all feedback they give.

All in all, providing good customer service can be the defining factor in how well your business with do. 

Cleaning employees can come in contact with blood or other bodily fluids during normal everyday tasks, sometimes when they least expect it. It could be while taking out the trash that contains a used needle, handling contaminate laundry, or cleaning up after someone who is sick. Bloodborne pathogens can cause serious diseases such as Hepatitis B and HIV, so employees need to understand that exposure can happen even when working outside of a healthcare setting. Knowing what to look for and how exposure can happen allows employees to protect themselves instead of realizing there was a risk after the fact.

Employees should always use universal precautions when there is a possibility of coming into contact with blood or potentially infectious body fluids. This means treating blood and certain body fluids as thought they could be infectious and using the proper protective practices and PPE. Employees also need to know how to safely handle contaminated laundry and trash, properly clean and disinfect an area, dispose of contaminated materials, and wash their hands immediately after removing gloves or other protective equipment. These precautions not only protect the employee doing the cleaning but also help prevent exposing coworkers, clients, or anyone else who may enter the area.

Medical cleaning practices are very strict in the sense that there are rules to follow when it comes to the cleaning. Since medical facilities need to be properly clean to avoid patient getting sick medical cleaning practices can benefit residential and commercial places. The majority of people won’t be familiar with some of the rules and proper methods went dealing with cleaning chemical.

Some of those standards can help other residential and commercial situations in the sense that if they can implement a higher standard of cleaning there would be less people getting sick. There would be a lower number of people calling in sick to work and to school. Medical cleaning practices implementation at home can also help you avoid going to the doctor because of bacteria’s or virus that could have been avoidable if we were to do a deeper cleaning with the right cleaning chemicals. 

A good idea to implement is to have a higher standardard level of cleaning for all types of situations, for homes and work places. By implementing medical cleaning practices across the board we can have a better control when it comes to people getting sick. According to the CDC, cleaning alone effectively reduces the number of microorganisms on contaminated equipment. Now imagine having the knowledge to use the correct chemicals it can really impact us in a good way.

Now, that we are in a pandemic cleaning is crucial and knowing and implementing the high standards of medical cleaning can keep a better control of the spread. For example, knowing that we should clean with color rags that way we are not cross contaminating areas and knowing about how to correctly use chemical that can kill harmful virus and germs. Check out https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServicesto find a certified company that can help you in the process.

Cleaning and janitorial employees work with chemicals everyday. and it is important that they understand the hazards that can come with them. Even common cleaning products can cause serious harm if they are used incorrectly, mixed with incompatible chemicals, or used without the proper protection. Chemical exposure can happen through inhalation, skin contact, ingestion, or other means, and the effects can range from irritation and allergic reactions to burns, respiratory problems, serious illness, or even death. Employees need to understand what products they are working with, follow labels and safety procedures, use the appropriate protective equipment, and know where to find safety information when they need it.

One of the most dangerous mistakes an employee can make is assuming that because two products are safe to use separately, thy are safe to mix together. Incompatible chemicals can react and create toxic gases, fires, explosions, or other dangerous conditions. Proper training helps employees recognize these hazards before an accident happens instead of learning about them after someone gets hurt. Understanding chemical hazards protects the employee using the product, their coworkers, our clients, and anyone else who may be in the area. Chemical safety should be part of every cleaning company's training because protecting people is always more important than simply getting the job done.

It is extremely important for cleaning employees and staff to understand Bloodborne pathogens because they may come into contact with blood or other potential infectious things while performing tasks and duties. Bloodborne pathogens are microorganisms found in human blood than can cause diseases, which have hepatitis B and C, as well as, HIV. Knowing the risks allowing cleaning employees to take the correct precautions and protect themselves and others.

Proper training and awareness can help prevent accidental exposures to Bloodborne pathogens. Cleaning staff should always understand the importance of wearing PPE, such as gloves, eye protection, closed toe shoes ect. They should also know how to properly clean and disinfect contaminated areas, properly dispose of contaminated materials and avoid touching around their mouth, eyes ect. while working. Even a small cut or open wound in the skin can open a huge issues to a pathogen to enter the body. 

Knowing how to respond if an exposure happens is just as equally important to be aware of. If an employee has a needle stick, cut, or other exposure to bodily fluids of any kind it needs to be reported and handle by a medical professional immediately. 

All in all, Bloodborne pathogen awareness in the workplace is very important to all staff. 

Cleaning personnel operate in environments where exposure to biological hazards is a real and recurring risk. Among the most serious of these hazards are bloodborne pathogens - microorganisms present in human blood that can cause disease in humans, including viruses such as Hepatitis B (HBV), Hepatitis C (HCV), and Human Immunodeficiency Virus (HIV). For employees and staff in the cleaning industry, understanding how these pathogens are transmitted is not optional; it is a fundamental component of workplace safety. Without proper knowledge, workers may unknowingly place themselves at risk through improper handling of contaminated materials, inadequate use of personal protective equipment (PPE), or failure to follow established sanitation protocols.

Training in bloodborne pathogens equips cleaning staff with the technical competence to identify potential exposure scenarios and respond appropriately. This includes recognizing high-risk environments such as restrooms, medical facilities, or areas where injuries have occurred, as well as understanding the correct procedures for cleaning and disinfecting contaminated surfaces. Staff must be proficient in the use of PPE - gloves, masks, eye protection - and in the safe disposal of biohazardous waste, including sharps and saturated materials. Equally important is familiarity with incident response procedures, such as what to do in the event of accidental exposure. These protocols are not merely best practices; they are often mandated by occupational safety regulations and form a critical line of defense against infection.

Beyond individual safety, this knowledge directly impacts organizational liability, client trust, and service quality. A cleaning company that ensures its workforce is properly trained in bloodborne pathogen control demonstrates a commitment to professionalism and risk management. This reduces the likelihood of workplace injuries, regulatory violations, and costly litigation. Moreover, clients; especially those in healthcare, education, and commercial sectors, expect a high standard of hygiene and safety compliance. When staff are well-trained, they not only protect themselves but also contribute to a safer environment for occupants and visitors. In this sense, education on bloodborne pathogens is not just a safety requirement; it is a strategic business imperative that underpins operational excellence in the cleaning industry.

As IJCSA members, we put our clients first. Great customer service is a priority, and we want our clients to experience the exceptional service that comes from working with true professionals. That means really listening, understanding each client’s expectations and preferences, acknowledging concerns, and finding solutions when those expectations aren’t being met. Our goal is to make sure every client is completely satisfied with the services they receive.

Being an IJCSA member is about more than restoring or refreshing a home or business. It’s about a commitment to meeting each client’s individual needs with genuine care, a friendly personality, and a smile. Come meet the members of IJCSA here in our IJCSA Business Directory.

Properly cleaning a healthcare facility is very important because you are dealing with an environment where people may already be sick or have a weaker immune system. When cleaning a regular office, the main goal may be to keep the building clean and presentable. In a healthcare facility, cleaning also plays an important role in infection prevention and keeping patients, employees, visitors, and cleaning staff safer. This is why medical cleaning requires proper training and more attention to detail.

One of the biggest concerns when cleaning healthcare facilities is cross-contamination. Many people touch the same surfaces throughout the day, including door handles, light switches, counters, chairs, restroom fixtures, and other high-touch surfaces. A cleaning employee needs to understand that simply wiping down a surface is not always enough. The correct cleaning products and disinfectants need to be used, and disinfectants need to stay on the surface for the proper contact time. Employees should also understand how to use personal protective equipment (PPE) and follow the facility's infection-control procedures.

Another important part of healthcare cleaning is understanding the difference between cleaning and disinfecting. Cleaning helps remove dirt and other material from a surface, while disinfecting is used to kill or inactivate germs on surfaces. Both steps can be important depending on the area being cleaned. Cleaning employees also need to be careful with their equipment and supplies so they don't carry contamination from one room or area into another. Following proper procedures every time is important because taking shortcuts can reduce the effectiveness of the cleaning process.

As a cleaning company, I believe training is one of the most important parts of providing medical cleaning services. Employees need to understand why they are following each procedure instead of just being told what to clean. When employees understand things like infection prevention, cross-contamination, bloodborne pathogens, high-touch surfaces, PPE, disinfectants, and contact time, they can better understand the responsibility that comes with working in a healthcare environment.

At the end of the day, healthcare cleaning is about more than making a building look good. It is about providing a clean and properly maintained environment for the people who receive care and work there every day. A professional cleaning company should take medical facility cleaning seriously, properly train its employees, use the right products, and follow established procedures. Healthcare facilities looking for professional cleaning companies can also visit the IJCSA Janitorial Service Directory to find janitorial service providers.

A clean atmosphere is one that should be offered no matter where we go. Imagine visting a place, any place at all, that has no janitorial staff. Gross!

The janitorial (or custodial) staff offers a safe and sanitary environment for our children, staff and any visitors to a school, office, or any cooperate setting. 

Janitorial cleaning ranges anywhere from keeping hallways free of debris or slipping hazards, bathrooms sanitation and even can include lawn maintenance. 

Janitorial services are a very important role in our daily lives. They help keep us safe and healthy while also providing a clean aesthetic to the places we work, visit and learn.

Bloodborne pathogens are microorganisms in the blood that can cause disease in humans. (ex. HBV, CMV, and Zika virus.) usually caused by access to the mucus membrane by touching breaks in the skin or your nose and mouth. That is why you shouldn't eat, drink, smoke or even apply makeup in areas of exposure.

That is why "universal precautions" are very important for health care workers or anyone that works in areas of exposure. Universal precautions is an approach that OSHA follows and recommends other facilities to follow, it means that all blood and other bodily fluids from ALL patients need to be considered potentially infectious and that infection protocols be taken to minimize the risk of exposure.

Finally, always practice good handwashing to prevent unnecessary spread of infection and disease as well as follow disinfecting protocol for equipment. If you have had an exposure you MUST talk to your supervisor for safety protocol and next steps, as well as talking to your primary care physician. You can always gain more knowledge on these subjects on the OSHA website or on the IJCSA website as well.

Published by Madison Coldwell