Great customer service is the cleaning industry is, in general, similar to great customer service anywhere else. Employees should smile, make eye contact, and practice active listening (repeat what the client said, and ask questions to clarify). Clients need to feel heard and respected. 

Janitorial staff should be respectful to the clients. They should be responsive to what the client needs. Treat clients with dignity and empathy above all else, no matter how difficult the situation is. Tasks should be performed as requested by the client. Finally, treat the client's space or belongings with upmost care.

IJCSA certified staff are trained in great customer service. To find IJCSA members in your local area, visit https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service.

First of all, we need to distinguish why a prospect should choose us over our competition. If we don’t understand that, it is tough to succeed in this field. After we figure out who we are and what kind of services we provide, we need to create a professionally designed logo for our company because it helps us look like a professional, trustworthy business. Also, social media have a very important role when we advertise our business.

Also, there is one thing that I would like to talk about, and it is the importance of the creation of irresistible special offers to make our phone ring. We need to interest our prospects in making them try out service. What about current customers? We need to reward them to keep with us. So it means that a special offer is not an afterthought for any business.

First of all, I would like to say that it is important to have a carpet cleaning service if you have a cleaning company. It makes your business more complete when you have many kinds of cleaning services. Also, it means that it will positively influence the financial positions of your business.

The first and most important step when you are going to implement a carpet cleaning program into your business is writing the business plan. It is tough to make the right decisions when you don’t have a plan. The second step is getting yourself trained and certified. It is important to be aware of what you are doing. Then make sure that your team is trained as well.

I think these steps are the most important when you are planning to implement the carpet cleaning program into your business.

It is of vital importance that an employer gains knowledge and educate their employees on blood borne pathogens.  By acquiring these information employers can then provide proper training that will help their team safe guard themselves, colleagues and the general public from contracting illnesses that can be easily transmitted if it comes in contact with mucus membrane in example the nose and mouth.

When this information is filtered to the staff, they begin to practice health and safety that is requires examples wearing the correct personal protective equipment(PPE) lowering the risk of exposure to blood borne pathogens. They will also begin deposing of garbage and linen using color coded bags making it easier for other team members to identify the contaminated materials.

When an employer and their team practice the standard of infection control, following OSHA precautions for blood borne pathogens and implementing their Exposure control plan, this will minimize the risk of exposure thus protecting themselves., customers and the wider public.

Proper cleaning in healthcare facilities is the first line of defense in protecting ourselves and others from germs, viruses, diseases and infections. Facilities should be cleaned according to standards by OSHA and appropriate cleaning products should be used just for healthcare facilities.  In fact, with so many people visiting healthcare facilities and people being seen by healthcare professionals on a daily basis it is imperative that those facilities are cleaned properly.  Due to the increased risk of infection from blood or other bodily fluids, OSHA maintains a strict cleaning regime for all health care facilities; to make sure everyone is doing what it takes to keep a safe and healthy environment.

Currently with the recent pandemic swarming around among many nations, the cleaning needs of healthcare facilities are a must. Consistent cleaning, disinfecting and sanitizing are vital in keeping healthcare facilities up to standard.  In order to keep everyone entering and leaving the facility safe and healthy, all cleaning personnel need to be well trained in how to clean a healthcare facility. A link is provided below that will help get your employees trained and certified with the cleaning standards associated with healthcare facilities: https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

The CDC and other healthcare organizations provide in-depth information in regards to training and cleaning healthcare facilities. We believe that it is important that everyone involved has an understanding of the basic beliefs and the importance of keeping healthcare facilities clean and disinfected.

Cleaning is essential.  It is a daily practice that ensures not only comfort as well as safety.  There are tons of cleaning materials that are on the market that helps keep things spotless.  Some of these products are environmentally friendly.  Some are toxic.  These are things to look for when considering a cleaning product.

Harsh chemical cleaning products have been used for years.  People have been unaware of exactly what is actually in these products.  Some of these products have toxic values that could be detrimental to children or animals.  

Breathing issues, skin burning, poisonous ingredients are just some of the issues that these harsh chemicals can bring into a persons business or household.  These are things that cleaning companies would like to avoid at all costs.

There are alternatives to the toxic cleaning supplies.  Green cleaning supplies have made a huge splash in the cleaning industry lately.  There has been a "green movement" and cleaning has made its mark in the movement.  There are tons of Green Cleaning Products on the market as well as at home cleaning products that you can use to "be green".

Green Cleaning Supplies has just the same effectiveness as toxic cleaning products but has minimal to no ill effects on the environment.  These products are safe to use in the household and will give you confidence in knowing that you are doing your part to keep the world safe.

Overall, Green Cleaning products are definitely the way to go.  These products can keep your house or business clean, will not adversely affect the environment.  These type of products will give your business a competitive advantage because more people are leaning towards environmental responsibility and global awareness.   Not only is Green Products safe, it allows you to do your part in keeping the world safe.

Customer service

Customer means a person or organization that buys goods or services from a store or business.

By definition service is the action of helping or doing work for someone: like act of assistance.

Customer services is the act of assistance to a person or organization that is buying or intended to buy goods or services from a store or business.

As business owner or a manager or even an employee you need a good customer service skill because to attract and keep customer cause at the end of the day you need them to stay in business to give you referral. The best advertisement you can have come from your customer mouth. this is the main reason at IJCSA we value our customers and their happiness and always make sure they know we cared.

We at Sani-Pure Cleaning and Sanitation LLC understand that cleaning your house or business doesn't mean using harsh or harmful chemicals. Many products on the market today use biodegradable ingredients that are safe for our homes and businesses.

We care about your green cleaning needs. That is why we make sure to use safe, effective and GREEN cleaning products at every service. Green cleaning methods are incorporated in our cleaning protocols.

Our staff is trained in the proper use of these biodegradable cleaning products and are monitored often for quality assurance.  Your safety is our priority. 

If you are interested in learning more about green cleaning products and services, make sure to visit the IJCSA green cleaning directory at https://www.ijcsa.org/Green-Cleaning-Services.  

Implementing green cleaning methods is important because it minimizes long term damage to our bodies and our environment caused by industrial solvents and chemicals.

Many cleaning products contain harmful chemicals that can affect the nervous system in different ways. Green biodegradable cleaning solutions or products do not have the same harmful effects. Implementation requires obtaining cleaning products that use natural based cleaners. Green cleaning products are identified by their labels and other products are simply every day items easily obtainable(ex. baking soda).

Quite simply, Janitors(at least those that take their jobs seriously) make it possible for us to engage in our daily activities outside our homes. Almost every single aspect of business and commerce incorporates, to some extent, the idea that the places we visit as customers will be clean and sanitary. Customers are largely unwilling to enter business locations, commercial or otherwise, if they are littered and in general unsanitary conditions. To the extent, that our economy relies on business activity, janitors are an essential cog in the machinery of business because much of our economy(pre-pandemic) still relies on people entering clean buildings for entertainment or business.

But trained janitors are more than just an essential part of the private business infrastructure. All government office buildings require clean and sanitary conditions to operate. Government employees cannot effectively carry on their functions in unclean or disease stricken locations. Also, members of the public cannot be expected to transact government business in unsanitary government buildings. Therefore, janitors make it possible for daily governmental functions to take place. This of course,  affects all of us, directly and indirectly.

At Sani-Pure, https://www.ijcsa.org/Sys/PublicProfile/57430083/1668906, we understand that janitors and all persons who engage in the business of cleaning and janitorial services play an important function in our daily lives. That is why, we believe in training staff about all aspects of property cleaning and sanitation.