Excellent customer service is the backbone to the organizations that are members of the International Janitorial Cleaning Services Association, also known as IJCSA.  Members of the IJCSA are specialists in the area of customer service, but what does that mean?  Members who have taking the IJCSA Customer Service Certification program learn not only what it means to not only provide excellence in customer service but also subscribes to the IJCSA tenets of customer service. So, what does this mean to you, the customer?

First, IJCSA members understand the importance of being present for the client.  This takes many forms but at the core the members ensure that the client is heard, understood, and cared for in each and every transaction.  Next, the members of IJCSA are committed to listening to you, the customer, as we seek to truly understand each unique situation.  Finally, by committing to listen, empathize, clarify, and work to a satisfactory solution each member is ready to be a committed partner in meeting your cleaning and janitorial needs.  If you would like to speak to a member in your local area please check out this link https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service and find someone committed to the customer service you deserve!

Members at IJCSA are highly trained, educated,  at customer service and having a professionalism in the attitude, ethics, and great work habits. While attending an IJCSA course, I can see why we make sure customer service Is number one. Without customers you have no business. You listen to your customers, you answer them, you show your customers you are listening, you exceed their expectations, and lastly you thank them.

It is very important that anyone who cleans a healthcare facility is doing it properly for many reasons. The main reason for doing a proper job however is simply to contain and prevent the spreading of any potentially infectious germs or viruses that may be present within the facility or room.

Knowing the reason however is just the first step, then it is just as important to take precautions to keep yourself & others protected. Using the proper PPE or Personal Protective Equipment (such as: Gloves, masks, & protective eyewear, etc.), is the best way we have for doing this. Using the proper PPE will not only protect you but also the patients, their visitors, co-workers & any other person you may come in contact with from being exposed to potentially harmful viruses, etc.

Another very important factor to remember when cleaning healthcare facilities is to implement the 3 rule method used for cleaning patient rooms which can also be used in other locations as well. The 3 rule method starts with: cleaning the area from top to bottom moving clockwise, then you should do dry procedures first(sweeping, garbage, etc.) & then of coarse clean anything that needs to be done wet, the 3rd rule is to clean using a consistent pattern like a back & forth motion or a side to side pattern. 

The most important part when cleaning a healthcare facility starts with choosing the proper cleaning crew, find your certified service here: https://ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

We should always be looking for ways to make our business better than it was yesterday. The need for services is constantly changing but somethings will remain. Carpet cleaning is the next addition I plan to add too my business. Carpet cleaning is an excellent opportunity to upsell your residential and commercial clients. Carpet cleaning when done effectively can warrant life long customers.

I recently purchased a Bissell Big Green Commercial cleaner and have been taking courses and watching videos on how to effectively clean carpets. The training that I received here at IJCSA was so informative. I plan to educate both my staff and myself continuously on effective carpet cleaning methods and continue to strive for 100% customer satisfaction.

Bloodborn Pathogen Protection 

    Bloodborn Pathogens are infectious microorganisms in human blood that can cause diseases in humans. Limiting exposure to bloodborn pathogens with the proper personal protection equipment and practices is essential to the health and quality of life of yourself and your employees. 
    To protect yourself and your employees, always make sure you have taken the proper precautions to limit exposure such as wearing gloves, wearing safety glasses and masks. Make sure any cuts or openings in your skin aren’t open to come in contact with harmful bloodborn pathogens. Never reuse sponges or cloths that have been in contact with bloodborn pathogens. Make sure soiled laundry is handled with care, and placed in the proper color coordinated biohazard bag. Make sure gloves are disposed of in the biohazard bag. Never compact trash as it could contain needles or other materials contaminated with bodily fluid. Make sure to wash hands and sterilize all cleaning equipment after handling the cleanup of blood and other bodily fluids. 
   Should exposure to bloodborn pathogens occur, look to your company’s OSHA Exposure Control Plan. Make sure to contact your manager and physician. 
   Keeping yourself, and employees safe by limiting exposure and handling bloodborne pathogens with care is necessary for the health and well being of yourself and employees. 

Some companies do not realize just how important good customer service is to improve their businesses. For my own business, my customer service depends on customer satisfaction. It is very important for me that all of my customers are happy with the services provided. 

I am a small business owner. I do not have an employees that I employ. Therefore, I am the only one who enters the client's home. My main focus is residential cleaning services. When I enter a home, I make sure to clean the home as if I were cleaning my home. Every detail of cleanliness is essential. 

The mission at IJCSA is to provide top certified janitorial cleaning companies with exceptional customer service training, to serve commercial and residential customers. The members of IJCSA possess 3 important qualities of customer service those being the ability to communicate effectively with customers, managing stress of serving multiple clients and/or customers, and knowledge of products and types of services suitable for customers needs.

Customers like to feel reassured about whom they allow into their business and/or residence. Here at IJCSA, we can say with confidence, it is our members priority to know the industry from beginning to end. Therefore, the qualities our members possess every customer should consider when searching for reliable cleaning company. At IJCSA, we pride ourselves on providing members with the certifications, product knowledge and excellent customer service.

Click here for our Business Directory  https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

It is important for cleaning employees and staff to be made aware of bloodborne pathogens and learn how to safely work in an environment with potential exposure.

The first step is to educate employees and staff about bloodborne pathogens by making them aware that bloodborne pathogens are microorganisms such as viruses or bacteria that are carried in blood and can cause diseases in people if contact is made. It is also important to review the different ways in which a person could come in contact with a bloodborne pathogen.

The next step is to provide the tools they need to reduce or eliminate occupational hazards such as PPE and proper instruction, including how to use and dispose of properly.

The final step is to have an OSHA exposure control plan to be followed in the event of a potential exposure, as well as direct employees and staff to consult a physician immediately and watch for symptoms.

A successful cleaning company heavily relies on employees and staff.  Keeping them healthy and safe should be a top priority.

When you think of a hospital, typically the first thoughts that come to mind is "sick", "patients", "disease", or even "emergency." While this may not be true for everyone, they all revolve around PEOPLE; people carry bacteria and germs. The only way for germs and bacteria to be in a healthcare facility is through people. Healthcare facilites tend to have a lot of traffic when it comes to the "sick," "diseased," or the like, most of which are not necessarily thinking about the germs and bacteria they are carrying. 

Having a trained janitorial staff to clean, sanitize and most importantly disinfect surfaces and areas is most important in healthcare facilities. This is the only way to help prevent and kill germs and bacteria from spreading in the healthcare facility. It is also important to have a hospital-grade disinfectant because it's been approved by the EPA to both kill germs, bacterium and spores and to be the best use in healthcare facilities.

Should we choose to not properly clean healthcare facilities, we may as well begin injecting bacteria and diseases into the general public. Just as crazy as that sounds, that's what we are ultimately doing in healthcare facilities if they are not properly cleaned; it's the fastest way to transfer disease and germs. Patients come to healthcare facilities to get better, visitors come to support their loved ones in their recovery. Properly cleaning healthcare facilities will assist in both of those things.

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices

It's of great importance that cleaning company and employees to learn about bloodborne pathogens and potential exposure in work environments. This is so important because it could directly affect the employee's attentiveness to his or her surrounding at work and home and makes him or her aware of the potential consequences of cleaning carelessly and not according to training. Potentially working in these in environments could be safely accomplished if you follow the necessary safety precautions.

The precautions can not be practiced if we don't first educate ourselves on said practices. Secondly, we must use the ppe provided for our safety correctly,but also dispose of ppe properly as well. Lastly, we need to have a plan in place for the unfortunate event that we are exposed, in according to OSHA standards.

In order for any employee to remain healthy and safe, they must follow the precautions and guidelines implemented by OSHA. its important for cleaning companies to teach their employees these steps to ensure the business operates safely, but more importantly, that the employees stay healthy, on and off the job.