First, basic manners and friendly behavior are the foundation of showcasing great customer service. It makes the interaction more enjoyable for you and your customer.

Second, great customer service starts by knowing your customers and their needs. Taking time to put yourself in their shoes and thinking about what is important to them and what their concerns may be is a great start. Then, start to think how you can meet and exceed their needs, what would make that person really happy. In a conversation, ask questions and make sure you fully understand their needs, by mirroring back what their needs are.

Follow up with a quick phone call to thank them for their business and making sure they are happy. If expectations are not met, work toward  finding a solution, which may include issuing a partial or full refund.

At IJCSA, members learn what it takes to create happy customers. 

Let me introduce you to Naturally Green a IJCSA Certified Green Cleaning Company!  We have been in business for over 18 years focused on giving you healthier cleaning options.  Now as Internationally Green Certified Company, we bring a new prestige to our long-term focus of your health along with the finest cleaning done.

Because we exceed the quality of other cleaning companies, many of our clients have found us to remedy allergies or sensitives that those other companies could not in their cleaning process.  We have been creating specialized cleaning plans for those clients.  This has been so successful we are now going to create specialized plans for all our clients.  This is not an extra charge but rather will help us in developing the specific program that brings you the best results. All our products are plant based and non-toxic but also developed specifically not to irritate those clients who have allergies and sensitives.  We carry SDS sheets with full information on all our products with us and can send them to you before we arrive as well. 

Our methods have change over the last couple of years implementing specific allergy cleaning processes that are based on mold contamination cleaning procedures.  These are the most specific and documented cleaning procedures today. We are focused on treating your home for the toxins which are bothering you and not allowing them to re infest your home as we clean.  Our staff wears protective equipment, showing the precision in the cleaning process we demand.

If our company is new to you, please check us out at Naturallygreencleaning.com.  Our goal is to have the happiest and healthiest of clients! 

As an IJCSA Student or learner. I believe that this course woke me up that being a Janitorial Company is not only easy in people's minds but it helps me a lot and explains to me that cleaning every establishment is very dangerous especially if you don't know how. What kind of dirt are you going to clean. Because your client's health and your health will depend on how you clean and how to make their surrounding healthy as possible.

That's why I want to thank IJCSA for explaining  to me how to thoroughly clean each establishment because each building is unique. So, the benefits of being IJCSA certified (Certification holder) is a big advantage for the company and most especially for client because we can determine if dirt is dangerous for the client's health and the same time, company can ably to give the advice on how to avoid common diseases that can possibly get by dirt and wrong methods without hurting anyone.

People can assure that a company or person with IJCSA certification can ensure that only the use of green cleaning product is safe for everyone's health and less toxic as harmful. In case we use a chemical product. We have SDS and MSDS. Th SDS and MSDS contain all the information we need or the precautions on how to use the product.

This is also a great advantage for both the company and the clients because if you hire a professional single cleaner or a company  that has passed all the IJCSA exam and earned certificate. this will benefit the clients and the company. You will get repeat client and the company will grow in positive way and can have good feedback. The client will trust you because of the good service you provide.

From Biohazard, Carpet Cleaning, Bloodborne Pathogens, Customer Service, Green Certification, Master Green Certification, Janitorial Certification, Medical Cleaning, Mold Certification, Residential and Lastly Master Certification, this complete course was a huge opportunity to learn and share with my employees and also apply to client's. All the knowledge that IJCSA taught every company  or a single cleaner was really helpful and useful.

In this case you will be able to provide efficient and effective service for each client you clean. Your confidence when performing cleaning will increase, your company's reputation will improve. Increase credibility. All of that is the advantage and benefit when you undergo training and examination. 

Eco Green Cleaning Inc was founded in the 2021. We are proud to be a leading cleaning company in the tri-state area for medical and dental facilities.  We are proud to be the solution to customers who believe in maintaining a safe, eco-friendly environment with the use of green products and techniques.  No matter how big or small, we are the right team to get the job done efficiently and thoroughly.

Our green cleaning products are efficient in getting rid of the pecky bacteria and viruses that are found in the corners and areas of medical and dental areas.  Our products are made from plant-based enzymes.  More specifically they are made from citrus-based plants, such as oranges.  They are natural and safe to the air and the environment.

We also use eco-friendly techniques such as electric-static spray for disinfection.  This high-resulting method is sure not to miss any vital area that needs to be properly clean.  Especially during these challenging times, the electric-static spray is a win-win against airborne bacteria and viruses.  There will be nowhere for pathogens to hide with the use of this disinfecting method that minimizes the use of harmful chemicals.

Eco Green Cleaning Inc techniques and products are the top of the line. We are who you need to thoroughly clean and disinfect your facilities in an eco-friendly, sustainable, and natural way. We are the right company for your needs!

It is the responsibility of any cleaning company to remove germs and bacteria and protecting our clients from preventable infections.  Implementing OSHA practices for bloodborne pathogens can prevent illness or death by reducing human exposure to diseases such as HIV and HBV. These standards are not only for healthcare employees because blood and other bodily fluids can be found anywhere from offices to residences.

In accordance with the universal precautions established by the CDC we are sure to treat all bodily fluids as potentially infectious. Therefore, it is imperative we wear personal protective gear such gloves, googles and masks while cleaning.   We are cautious, not for only our employees' safety but also for anyone else that may come in contact with that specific area. The appropriate products are used to disinfect, any hazardous materials are properly disposed of and thorough hand washing follows all cleans.

We are dedicated to educating our employees on the importance of safe practices to protect ourselves and clients from the spread of potentially fatal illnesses.  

Not all carpet cleaning services are equal. It's important to get value for your hard earned dollars. The members at IJCSA are certified, knowledgeable and competent companies who know how to get the job done right the first time. Search the online directory to find a certified reputable company near you. -- https://www.ijcsa.org/Carpet-Cleaning-Directory

Let one of our certified companies help you get your home's surfaces ready for the NEW YEAR!  Cleanliness has never been more important than it is in 2022.   With these stressful times let one of our certified companies help relieve some of that stress by doing the job for you!  Services offered are spot and stain removal, steam cleaned carpets and floors, upholstery cleaning, mattress cleaning, pet stain removal, odor removal, and More!!  Also most companies are offering Covid-19 disinfection services.  Find one near you today!! Click the here - https://www.ijcsa.org/Carpet-Cleaning-Directory

Bloodborne pathogens are pathogenic organisms in human blood that causes diseases. These pathogens cause life threatening illness that may lead to death. Employees should be educated on the risks and proper procedures if they ever come in contact with blood or other bodily fluids.

The pathogens are undetectable by the naked eye. Therefore, the CDC and OSHA have a required approach called "Universal Protection." This means all blood and bodily fluids should be treated as if they contain these infectious pathogens. Doing so ensures that the number of contact accidents are limited.

Employees should be educated on OSHA guidelines to keep themselves, their co-workers, and their families safe from infectious diseases. If an employees job requires them to come in contact with potentially infectious materials they should be educated on these guideline at least 10 days before the job and given HBV vaccine to further protect them. Taking these guidelines seriously will simultaneously save lives and the prosperity of my business.

We plan on adding mold remediation into our everyday service because there is a high demand to service peoples need. Where we conduct business there are more water damages that occur where people ignore or just don't know that there could be further damages taking place that they are not aware of. It takes up to 72 hours for microbial growth to develop. Not treated properly can cause health issues in the lives that live in the dwells. Alot of people do not know that and they ignore that there is mold present sometimes even when they see or smell it. Some also do not know that we breath in mold daily just being outside. Where there is moisture there could be microbial growth. We want to be the solution to help control and stop further damages to your health and your investment. That is the biggest benefit of having a mold cleaning service. To always be the solution and answer to someone's problem and always be adding value.

Now more than ever cleaning employees and staff must be educated in the subject of bloodborne pathogens. As cleaning professionals we are responsible for the well being of our employees and customers.

The proper handling of bloodborne pathogens can greatly aid in slowing down the spread of infectious diseases such as HBV, HIV, Covid-19 among others.

As cleaning professionals we are very likely to come in contact with needles and though as service oriented individuals, our instinct is to go above and beyond it is important that we do not bend or try to recap needles and that we disposed of all reusable properly until they are processed to be re used.

Taking care of our most important asset which is our staff is extremely important. Therefore we must make sure we are providing our staff with the proper tools such as but not limited to tongs, safety glasses, gloves and masks. Employees must provide all employees that will be handling bloodborne pathogens with the Hepatitis B vaccine.

 I believe that a lot of us are part of this industry because we have a higher calling. We have a purpose and a passion to serve. The more we know about handling bloodborne pathogens the better we will be able to serve that purpose.