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 International Janitorial Cleaning Services Association

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Importance of Customer Service In Any Business.

26 Aug 2020 10:07 PM | Deleted user

Customer service is very important our company.  We strive to give our customers the best timely service in an attentive and positive manner.  We are friendly and professional in our interactions with our customers.  We treat our customers like family.  Our staff is highly trained and capable of delivering excellence in this industry.  We have the highest customer satisfaction ratings and we pride ourselves in upholding that rating.  We have outperformed our competition as proven by the number of new customers asking for our services on a daily basis.  Our customer retention rates are high and complaints are low.

Customer service is the core mission of our company.  We listen to our customers and appreciate their feedback in assessing their needs.  We learn from our customers and accommodate their preferences in our service capabilities.  If a customer wants a change in services than we implement the change it in a timely and efficient manner.  We also anticipate any problems that may arise through our quality control system.  We are proactive in solving customer concerns as soon as it occurs.  When a customer has a complaint we assess the situation to determine if more training is needed or if it is a system failure.  We have highly trained professionals capable of customizing our services to meet the needs of our customers.  We include our customers in our processes to make their experience pleasant.


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