Customer service is a vital part to most business, especially businesses of service.  In the cleaning industry, the customer service delivered to the client is as important as the cleaning itself.  When problems occur, (which is almost inevitable), there are some good practices to keep in mind.

When a client communicates a complaint, they need to be heard.  If dealing with a client in person, it is important to smile, make eye contact, and comment appropriately back to the customer to let them know you heard them and empathize with them.  After this acknowledgement, a solution must be provided.  Be sure the client is clear on what steps are being taken to correct the issue.  Finally, after these steps have been taken, follow up.  

Most cleaning companies practice at least a few of these steps.  Few execute them all.  One company based in DFW that prides itself on excellent customer service is Fernic Building Solution.  Their information can be found here: 

https://ijcsa.org/Sys/PublicProfile/58633902/824566

 Shopping around for a professional cleaning company or individual can be nerve racking due to so many companies in the market for your business. No matter what your budget is or specific services you are looking for IJCSA is a one stop shop from maid service, hazardous chemicals, carpet cleaning, biohazard cleaning, janitorial cleaning, and green cleaning, etc.

When hiring a company through IJCSA you know you are getting the best in the business, each individual is tested on the knowledge of every aspect of the cleaning business they are certified and have the logos to prove it. Every company takes pride in their work  and what they have to offer you as a client. 

We are one big family in the cleaning field, what is not offered through one company another family member will be willing to step in to get the job completed regardless of your location; an IJCSA family team member is in your area waiting to report for duty.

Special request of services are acknowledged as well, log onto the IJCSA's website choose a company, call and make your request, schedule a date for a meet and greet , discuss your service plans. At this point,  you my friend can sit back and relax ,let us do the dirty work for you while you enjoy your beautiful family.

Your business will not be a one time service for sure and you will be willing and eager to share the IJCSA Team name with family, friends and even co-workers. You will be able to speak honestly when saying that IJCSA has produced a group of friendly, polite, non-intrusive and professional companies to choose from. 

"THE CULTURE OF CLEANING IS OUR GAME & WE ARE READY TO PLAY"

What would our world look like if we did not have janitors and janitorial staff to help clean it up? It would be extremely dirty and filthy. Having cleaning staff that takes pride in their work and does a good job cleaning is important to our daily lives.

I was an RN in an hospital for 10yrs. I saw first hand the repercussions of not having enough janitorial staff towards the end of my hospital career. Unfortunately, the deep cleaning job they would do to keep bacteria and viruses that endanger to us, especially drug resistance in so many of these healthcare related infections. These infections were much fewer when we there was plenty of janitorial and commercial cleaning staff and they took pride in the job they did to keep us all safe.

Janitors, housekeepers, commercial and janitorial staff are the foundation of our world. By keeping the environment clean, sanitized and disinfectant-ed to stop these dangerous pathogens in their tracks and keeping them from being spread. These "superstars" as I call them because working in a dirty environment can make anyone turn their nose up. Janitors and commercial cleaners are also helping keep this Covid-19 pandemic in halt by taking on these dangerous areas to clean to keep this virus from spreading. We need to thank warriors for their selflessness and integrity to take on such a thankless job!

https://www.ijcsa.org/Janitorial-Service-Directory-Find-A-Janitorial-Service-JanitorialServices 573 Cleaning Solutions LLC

I Marquesa Campbell at London Marie Cleaning Company  know In this day and age, it has become very important for people to do as much as they can to protect the environment. In the past, people mostly concentrated on issues such as the use of economical cars and regulation of industrial waste production in a bid to keep the environment clean.

However, you can have a greener environment by doing even more basic things. For instance, if you often call someone to do housekeeping for you, you can use this opportunity to do less damage to the environment.

After taking this course at IJCSA we will never take short cuts, and take green cleaning a lot more serious.And do our part.

As an owner of a Commercial Cleaning company that specializes in Medical Facilities this training is invaluable to the health and wellness of our employees. I believe knowledge is power, and the possibilities that they may come in contact with these concerns they should be educated.

Before owning my Commercial Cleaning company, I of course worked for others. And to do my job effectively, I needed the right tools as well the support/knowledge of every aspect of my position. By continuing education such as this is not only effective for the employee but also the employer.

Thank you providing this information and for helping me to become an even better employer.

 

The janitorial staff is essential to our daily lives as we provide a safe and clean environment to all. We are specialist at prevention and preservation. We are the force behind the idolized heroes of the word. 

Everyday we risk our lives to secure yours. We don’t just clean and go home. When we clean we are preventing exposure of bloodborne pathogens, helping reduce the fluctuation in allergies and up keeping the place safe. Including but not limited to other duties such as securing the buildings, patrolling areas throughout the day which can vary depending on the job location. 

There are different types of cleaning we have to do like medical, construction, mold, carpet etc. So while it seems we just wipe a table & mirror off with a slap on the back it isn’t just that. Janitors importance in everyday life is often overseen because others aren’t aware of  the importance of our position. You need to get the proper training and certification to execute. Look no further IJCSA can take care of you no matter if you’re a veteran or a newbie.

It is very important that my team understands that bloodborne pathogens are pathogenic microorganisms that are present in human blood and can cause disease in humans.  Most exposure occurs when in contact with the nose, mouth, and breaks in the skin.  

My team needs to protect themselves by understanding universal precautions and that blood and certain bodily fluids from all patients be considered potentially infectious.  They need to follow proper protective practices when handling all cleanups.  

As a company, i need to create an environment where my employees feel safe and understand everything they need to know about bloodborne pathogens.  I will create a written exposure control plan to help protect them.  I will provide proper personal protective equipment, proper cleaning and disinfecting solutions, and containers to ensure the safety of my team.  They need to be safe since they are the backbone of my company.  

There is a great deal of scientific evidence supporting the positive outcomes of

green clean programs and associated improvements in indoor environmental

quality. Specific regulations and standards for green clean products and programs

exist and have evolved in both Canada and the United States, gaining validity

across North America.

What is the impact of green clean on occupants?

“As Canadians, we spend close to 90% of our time inside; at home, at work and in

recreational environments. Most people, however, are unaware of the effects that

poor indoor air quality can have on their health.”

- Health Canada

Here at BMI we have been using a green clean program for  for over 15 years and it is  part of are every day cleaning programs for our clients 

      When we need a hospital, clinic, urgent care, or healthcare facility, the last thing you expect is to end up sicker than when you arrived. 1 in 20 patients in a health care center come down with an infection brought on by germs or virus in the facility itself.

      With too many different people seeing and treating patients on a daily basis in an average hospital, germs or viruses are sure to be an issue. Due to the increased risk of infection from blood or other organic matter, OSHA maintains strict cleaning standards for all health care facilities. 

     Most germs or viruses are transferred from commonly used surface, tables, chairs, counters, restrooms, etc. Removal of visible matter by hand or machine from surfaces using detergent products and creating a sterile surface to prevent germs from thriving. 

     Human life is so important than everything thats why we have to very careful about the cleanliness of healthy care facilities.

Great Customer Service is key to any business. If the customer is not happy your business will not succeed. Regarding a cleaning business, customer service is everything. When you are being trusted to be in your customer’s homes, they are really placing all their trust in your company. Customer service is not just being kind to your customer or saying yes to whatever the customer wants or says. Customer service is always having and maintaining honest communication, providing the best quality service you can provide, going the extra mile with each customer you have.

Customer service is caring for what your customers cares for, customer service is providing what your customer wants, but most importantly what your customer needs.  Many times, your customer will not know what they need, they may just hire you to do the floors or windows and baseboards. It is good customer service to kindly informed them of the other things in the house that requires immediate attention allowing your customer to make the best decision with the information you provide. Customer service is also guiding your client to what they really need. Respect, Honesty, Reliability, Communication and Caring are part of providing great customer service.