Good customer service is always keeping a smile on your face. It is important always to make the customers feel like you are really paying attention. Good customer service is being a good listener while keeping eye contact at all times with the customer even if there not happy. Make sure you are identifying the customers complaints and coming up with solutions in a timely matter. Always empathize with an unhappy customer letting them vent and make sure you apologize to the customers concerns. It lets the customer know you care and doing your best to help to defuse the situation. Good customer service can grow your company. Make sure you are identifying all customers concern and needs. Its is also important to do a follow up with your customers to make sure you have met all their needs in a timely manner.