Doing work as an EVS employee throughout the casino industries showed me how important it is understand and utilize great customer service skills. working in that type of environment i've come to notice that you encounter different people everyday and majority will always have an issue or complaint about the property, and knowing that it is our jobs to take care of the guest and help with a solution to give the guest an exciting experience while visiting the property. The IJCSA Customer Service Training Course helped me to understand these grey areas and also helped me connect with guest to better their needs and to properly handle different situations that may occur during their stay. This course is designed to provide us who are apart of the IJCSA a more professional outlook when in communication with a guest as well as how to approach and identify certain issues that are brought to you. The importance of this tool is to learn how to tend to the needs of all customers and guest when engaged, and keep consistency there on after. This Customer Service Certification Course along with many has helped me become a way better employer/employee to provide better service for our many guests and clients, and with the knowledge gained from this training I will put a smile on repeat, engage with eye contact to let them know they have your attention, empathize by asking questions related to their issues and solve problems while providing clarity. IJCSA provides everything for you and your needs.

Implementing medical cleaning practices in residential and commercial cleaning can only improve your success in reducing or eliminating the spread of germs or viruses. With the COVID-19 pandemic, many are requiring that cleaning companies offer this specialized service to protect themselves, their coworkers and their families when they go home. 

Now more than ever, it's wise to implement medical cleaning practices at home. Infection prevention and control is no longer seen as a healthcare only issue. The frontlines are everywhere, including the commercial workplace and our homes. 

As professionals, we need to close the gap between this specialized cleaning practice to better service all of our customers in any environment, including residential cleaning. 

When it's all said and done, there is no question that our specialized cleaning services will be required in every aspect of our industry. By staying ahead of the curve now, we will ensure and enhance the trust that our customers put in us. 

To find a Certified Medical Cleaning company. Please click on the IJCSA Business directory here: Janitorial Service Directory. 

Cleaning companies need to implement the importance of customer service. Your customers are what makes the company, a company! You should always greet customers or potential customers with a smile. 

IJCSA customer training course has helped tremendously to understand how to handle angry customers, how to greet the customers, and how to keep them. IJCSA Customer training course has helped me to implement these strategies to my employees. Customers should always be greeted with a smile along with eye contact. Customers should be heard and understood. Finding a solution and clarifying is very important for both the employee and the client, so their are no misunderstandings or miscommunication. 

When people get sick or injured, they visit medical facilities to see a health professional to help them out with their condition. The last thing patients want to happen to them is to get sicker due to a contamination exposure because medical facilities have not been thoroughly cleaned, or their janitorial services that operates their facilities have not been trained properly on environmental cleaning.

Having a proper cleaned medical facility is important for the well-being of patients, employees, and visitors. Many people came and go in these facilities and the tend to bring in germs, bacteria, and viruses. At the same time, germs, bacteria, and viruses can also be taken out of a medical facility if it is not thoroughly cleaned. This can increase the risk of exposure to the general population and may cause a pandemic. Medical facilities are frequently contaminated, and they harbor pathogens, which come in contact on health care workers gloves or janitorial workers gloves. Therefore, it is imperative to have the proper education and training of how to disinfect medical facilities when patients are present and not present, to eliminate the spread of harmful pathogens to the general population. In addition, when cleaning medical facilities, janitorial workers must also be trained on safety procedures for their safety and others. After all, everyone visits a medical facility to make themselves better.

Environmental cleaning of medical facilities is a must, and it should never be overlooked or underestimated. The spread of harmful pathogens and other contaminants are real and can be dangerous. If you own or operate a medical facility, and you are unsure you are taking the right steps to keep your patients, employees and visitors safe and healthy, contact IJCSA and one of their expert commercial cleaning members who are specialized in medical cleaning will assist with your needs. You can find one their professionals here.

 All cleaning employees should be trained and certified for Bloodborne Pathogens. With all the different infectious disease's the world is dealing with today, it's important that we know how to handle infected equipment and correctly clean and disinfect possible infected areas to prevent the spread of any disease's. 

 Bloodborne Pathogens spread by bodily fluids and sometimes saliva from an infected person to the bloodstream of an un-infected person through an open wound. With that being said, PPE is a must while cleaning a possible infected area. Disposing of contaminated PPE in the correct colored and labeled bag or container is critical. 

 In all, OSHA requires employees to be trained and informed of the importance of Bloodborne Pathogens in the workplace. Infected Microorganisms can easily spread if not cleaned and disinfected properly.  

 Cleaning employees & staff should know about bloodborne pathogens to protect themselves and others in and outside the workspace. Being knowledgeable about risks to exposure can help eliminate life threatening illnesses and serious infections. Education staff members can create an overall safer, healthier workplace for staff. Being aware of how bloodborne pathogens are contracted in the workspace and prevention procedures are the first step to protecting workspaces.

Cleaning employees have a first chance to eliminate and lessen the risk of exposure in the workplace by practicing safe techniques. Proper collection of waste that has been compromised by blood borne pathogens help to eliminate risk of infection. It can also eliminate or minimize the risk of exposure from those who come into contact with waste after it is collected and disposed of.

After a cleaning employee or staff is exposed, knowing about bloodborne pathogens can help in staff knowing how to respond properly. Responding properly and in a timely manner can make the difference between a worker having a lifelong infection or getting the right treatment to minimize the chances. It can also help to have staff develop policies and cleaning and decontamination schedules programs and procedures.

How You Can Implement Medical Cleaning Practices Into Other Residential & Commercial Cleaning Situations

Medical Cleaning Practices are a valuable tool to help protect people from harmful bacteria, germs, and viruses.  These practices include (but are not limited to) things such as practicing Universal Precautions, wearing appropriate personal protective equipment (PPE), and understanding how to mitigate cross contamination.

Most of the methods and practices used in Medical Cleaning can be applied to residential and commercial cleaning situations.  For example, having a color-coded system that indicates to the janitorial staff what towels are to be used for which areas works just as well in offices and residential areas as medical facilities.  This can help mitigate the chances of cross contamination, or taking germs from one area (say a bathroom) and spreading them to another (general office areas). 

Another useful practice in medical cleaning that should be implemented in residential and commercial cleaning is the proper use of PPE.  Just as janitors and cleaning staff should use a separate pair of gloves in each medical patient’s room, the same should be applied to all restrooms in office buildings and residential homes.  This will only help lower the chances of spreading germs from one place to another. 

Bloodborne Pathogens can be encountered in commercial and residential cleaning situations just like in medical facilities.  It may not be as common, but the training and practice of taking Universal Precautions is still important when it comes to cleaning non-medical spaces.

A great line of defense against bacteria, germs, & viruses is a well-trained janitorial company.  To find one in your area, please visit the IJCSA Janitorial Service Directory here. 

     Green cleaning in the workplace is an important part of caring for a business. In order to achieve a good green cleaning program, we as a company can focus on reviewing the chemicals contained in certain cleaning products and making sure they are not harmful to employees and the environment. We can make the gradual transfer into green cleaning by replacing some cleaning supplies with green versions of them that have the same quality of performance. 

      In addition to buying these green products, the company can replace any harmful products currently used when indoors. Keeping areas clean--even the smallest places--with natural substances will reduce the amount of toxicity in the air. Putting these natural products to use will be very important to making a green atmosphere. By doing this, we can add to the transition into a green cleaning program. 

      Being mindful of how certain cleaning products will affect the atmosphere and those inside the building is why Crystal Clean will implement an excellent green cleaning plan. They keep their clients and employees safe and take caution with certain cleaning products. Because of this, they are proud to be green cleaning certified.

I have been working in the MRI field for 37 years and have seen what body fluids are left on the table and in the bore for weeks at a time. In most facilities there is no one who is tasked with the cleaning for a MRI scanner. It take a highly skilled individual or group to maintain a clean system. Most sites depend on the technologists to keep it clean.

In my literature reading. I have found many sites who have encountered patients who mysteriously end up with some kind of pathogen and can not trace the source. Many times I would suggest check the MRI or CT scanner table and bore. 

I opened my service to provide sites with this protection that at least once a month I will come in and do a deep clean that will help the working technologist to keep the areas clean that they work in.

The cleaning industry is one of the fastest growing portions of the service sector in the world. There are countless cleaning companies out there, ranging across all sizes and the entire spectrum of the cleaning field. For large businesses looking for a commercial cleaner, the sheer breadth of options is a boon, one that they have the time and resources to manage. But for the average person just looking for a reliable cleaner to deep clean their home, the number of choices can be paralyzing.

Enter the IJCSA, and its Residential Cleaning Specialist Certification. The IJCSA RCS logo is a proven sign of a quality cleaning service, one that brings several key advantages to make a consumer's choice easy. These advantages are built into the RCS certification curriculum, making sure that no one earns the certificate without meeting its standard.

First, there is safety. Before a cleaner can even begin the training process for the RCS certification, they must also earn IJCSA certifications for bloodborne pathogens and hazardous chemicals. This means that any RCS certified cleaner is going to have a thorough understanding of the chemicals they are working with, and how they should be used, as well as a knowledge of the universal precautions for preventing exposure to and the spread of blood borne illnesses.

Second, there is customer service. A residential cleaner is a public facing profession, one that requires regular contact and communication with clients. A bad attitude or an inability to communicate and problem solve effectively can hamper this relationship. So as another prerequisite for the RCS certificate, a residential cleaner must also take IJCSA Customer Service Certification, to ensure that they know how to engage with clients in a respectful, productive manner.

Last, but far from least, is Training. Once a residential cleaner has demonstrated a knowledge of both safety and customer service skill sets, they move on to the RCS training course. Drawing from a wealth of experts and source material, the course offers a wealth of tricks and best practices covering every aspect of home cleaning. Whether it's soap scum in a standing shower, or a dirty oven, an RCS certified cleaner will know how to make it go away.

As has been said, there are a lot of options out there for residential cleaning services, and choice paralysis is a real problem for many consumers. Who is the best? Who can I trust in my home? They are valid questions, and the IJCSA certified Residential Cleaning Specialist has an answer. "I am."