Therefore, putting the customer first is essential for customer-retention and customer-loyalty.  All IJCSA members are great at Customer Service.  We as a member of the family of IJCSA we continue to dominate customer-satisfaction results year after year by putting  customers and clients first, and great customer service is a priority with us. 

Which is why most business member has been able to build a strong army of loyal customers who are more than happy to pay for an iPhone or an iPad every single year!  

https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service 

     Great customer service is a must for a janitorial cleaning company because our customers are people too.  Bottom line, to truly master excellence in janitorial cleaning, a company must master great customer service.  

     The keys to great customer service are:

1)  You have to listen to the customer to find out exactly what they think makes a building clean and well maintained.  Each customer and facility have their own different needs.

2)  You want to document notes to remember the key elements about their Industry, facility and even the individual them selves to help you to meet and exceed that particular Customer's needs.

3)  Continually maintain open communication with your customer so that concerns or problems can be identified and resolved quickly.  The reason for this open communication is because you do not want your customer to look somewhere else for excellent service while all this time you could be providing it with GREAT CUSTOMER SERVICE.

     All IJCSA members are fully committed to putting the Customer first and Great Customer Service is priority with us.  For Great Customer Service from a IJCSA Member look at this http://ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Customer service is as much a part of our job as cleaning service. If we don't know how to speak to our clients with confidence, expertise and compassion, we're doomed before we start. People want to trust us, to be assured that we know what we're doing and can be trusted in their space. 

The members of IJCSA have been through extensive training, so that we are able to provide absolute professionalism. Rest assured that we will not only provide a thorough cleaning, but that we are educated in which products to use on specific surfaces or in unique cases. We have a network at our fingertips, so if I can't answer a question or provide a service, I will find someone who can. 

Customer service isn't about knowing everything. It's about assuring the customer that they can put their trust in you. 

Customer service is very important our company.  We strive to give our customers the best timely service in an attentive and positive manner.  We are friendly and professional in our interactions with our customers.  We treat our customers like family.  Our staff is highly trained and capable of delivering excellence in this industry.  We have the highest customer satisfaction ratings and we pride ourselves in upholding that rating.  We have outperformed our competition as proven by the number of new customers asking for our services on a daily basis.  Our customer retention rates are high and complaints are low.

Customer service is the core mission of our company.  We listen to our customers and appreciate their feedback in assessing their needs.  We learn from our customers and accommodate their preferences in our service capabilities.  If a customer wants a change in services than we implement the change it in a timely and efficient manner.  We also anticipate any problems that may arise through our quality control system.  We are proactive in solving customer concerns as soon as it occurs.  When a customer has a complaint we assess the situation to determine if more training is needed or if it is a system failure.  We have highly trained professionals capable of customizing our services to meet the needs of our customers.  We include our customers in our processes to make their experience pleasant.

Bloorborne pathogens can be very dangerous and sometimes lethal. You can contract infections in the workplace in many different ways.  Infection is preventable or can be minimized if proper precautions and protocols are followed.  The first step is to know your surroundings and use caution.

            The requirements for employers are to develop a written control plan designed to eliminate or minimize exposure. The plan should outline what employers must to do to prevent the spread of infectious diseases including bloodborne pathogens, and it must be available to all employees. Also it should be mandatory for all employees dealing with bloodborne pathogens to wear appropriate PPE including gloves, eye protection and masks.

            Personnel dealing with bloodborn pathogens can never be too careful when it comes to dealing with blood or other infectious items in the workplace. Being consistent in following proper procedures and treating all bodily fluids as dangerous will offer the protection needed to safely perform their jobs and minimize risks to others and themselves.

Cleaning is the first line of defense against germs and viruses, including Hospital Acquired Infections (HAI). In healthcare facilities, this is even more important as they are more prevalent with more at-risk people. Blood and organic matter are often present in healthcare and can contain bloodborne pathogens which increase the risks to patients, workers, and cleaners. 

See more information about bloodborne pathogens here. 

Proper procedures are vital to protect both cleaning staff, medical employees, and patients. Proper procedures include wearing PPE (Personal Protective Equipment) such as latex gloves and, when applicable, a mask and gown. Additional precautions such as being aware of SHARPS and frequent hand washing are also paramount.

Knowing what to clean and how to clean it, using disinfectants and sterilization techniques for "hot spot" areas that are frequent points of contact are vital to preventing the spread of disease. Proper cleaning technique and chemicals in healthcare facilities is important to all of our health.

Learn More About Medical Cleaning Certification Here

Cleanliness which is critical for everybody’s health. Janitors and cleaning staff play a huge role in our daily lives by providing a healthy environment by preventing the spread of pathogens, improving indoor air quality, and maintaining a pleasing aesthetic. Keeping spaces clean, organized, safe and hygienic is what my business services excels at the best.

Custodians and janitors are essential employees that provide and maintain a clean and healthy environment. Custodians are trained to use proper cleaning techniques that reduce or eliminate pathogens that cause illness. A healthy environment is achieved by lowering the risk of getting sick. Custodians are trained to handle the clean-up of bodily fluids. They dispose of them properly and reduce the risk of contamination to everyone from blood borne pathogens.

A healthy environment is also achieved by reducing the number of irritants that effect chronic health conditions such as asthma and allergies. Custodians use proper cleaning methods to reduce the number of allergens present in the air and to reduce the amount of dust particles in the air which improves indoor air quality.

 Clean spaces look good and make people feel good. For example, some businesses rely on my cleaning business to keep their buildings in a presentable condition. Having their building looking presentable and free from clutter is important for impressing clients and customers. Cleanliness is a vital part of keeping the workforce going. When a business has a highly trained cleaning staff encourages employees, they feel better, and get sick less often which helps maintain production. Schools, doctors’ offices, hospitals and many important places rely on a janitors’ proper cleaning methods to protect the health of their building occupants.

Ana Malone

Owner

Busy B Cleaning LLC

There are many businesses you can choose when picking a business.  Choosing a IJCSA businesses can give you piece of mind you are hiring the best.  Let me tell you why.

Knowledge can take good businesses and make them great.  A main focus of the IJCSA is training.  Members are offered many classes for free to expand their knowledge. They are required to completed class in order to take others.  Customer services is a required course for all certifications.

What is great customer service?  It is not only a job done right.  It is giving the client an great experience and a feeling that they're valued.  First, service with a smile.  Take time to greet your clients and see how there doing.  Follow up and make sure they are pleased when the jobs completed.

Do yourself a favor and hire a IJCSA Certified Member today.

Find one HERE

James Thresher

Dapper Pro Cleaning

Oakland CA

I decided to take this carpet cleaning certification course since it will help my business to grow due that carpet cleaning services is one of the potentials services we are planning to start offering our our company, in the meantime I am a true believer that knowledge is power and I am truly thankful with IJCSA that is offering all of this opportunities of learning to all of the ones that care enough about their customers and their company to make some time to learn more about the cleaning industry.

Another thing that I would like to add is that this courses keep opening my eyes to all that is around us (germs, insects etc) that we are not able to see it with a naked eye but exists , so this classes are not only going to be beneficial for my customers and company , it is also helping me to be a better person and care even more about my kids and family's health. 

Find professional certified carpet cleaning companies here. 

Searching for a reliable, professional carpet cleaner? Look no further. These experts have taken the extra steps to learn the best practices for cleaning your carpets; including green, soap-free alternatives, acid v alkaline cleaners and the proper methods leading to the best results. Each company here has years of experience and has gone through rigorous training and testing, to ensure you find exactly the right fit for your needs. Find a complete list of carpet cleaning providers in your area, here: https://www.ijcsa.org/Carpet-Cleaning-Directory