Customer service is a vital part of your business, ensuring customer loyalty, relationships and satisfaction. For janitorial/cleaning services, customer services means earning a customer's trust, listening to concerns and properly solving any issues that arise. To recognize mistakes, concerns and other issues that arise allow for companies to effectively correct themselves and ensure mistakes similar to that won't be made again. Whether it be recleaning a room, or discounting offers when service isn't properly met, doing such things shows that you care, respect and listen to customer's needs. This helps the customer loyalty stay strong. 

When customer expectations can't be met, we want to make sure they're appropriately compensated. Such things follow the LAST method, where we listen to the customer, apologize politely, solve the issue as efficiently as possible, and thank the customer for bringing up their concerns. Once proper compensations have been met, following up with the client is a valuable part of customer service, showing you value their relationship, and want to see them again. With this, you can ensure your customer's next time coming in to do business will be a wonderful experience for them and yourself.