The importance of customer service in the janitorial and cleaning business and how they apply to every businesses success. Firstly customer service is the foundation for any business not just cleaning and custodial services. Creating a comfortable experience for the customer will help any business to bring back repeat customers and also help sell more product. Customer service in the custodial and cleaning sector is extremely important in order to bring back repeat customers.

The best way to maintain a steady stream of repeat and new customer referrals is going above and beyond for every customer. Going above and beyond can be something as simple as a smile. Customer service is also 90% about listening, listen to the customers complaints questions and concerns make sure you are engaged and never distracted talking to a customer.  Making the customer feel like his voice is being heard is half the battle, especially with upset customers.