Home | Join | Find Service | Courses | Log-In | Help
10/21/2021 Covid-19 Update - We are experiencing high call volume. To find a certified janitorial service near you still in operation and accepting new clients please click here.
Great customer service in the janitorial industry involves many moving parts. It is important to listen to the customer, apologize for any concerns, solve their issues, and thank them for bring the item to your attention. Above just this, I believe that great service is channeling your service to the individual needs of each client.
Ask the client what their expectations are ahead of time and continually ask them if they are satisfied with their service and if they would change anything. Explain how important an open line of communication is.
© Copyright 2004-2021 International Janitorial Cleaning Services Association "The Home Of Professional Cleaning Companies"