Excellent Customer Service is essential that business owner and employees alike comprehend this particular behavior.  As the mentioned in the training video stated “SEC” which stands for Smile, Eye contact and Comment.  It’s necessary to always smile at customers, even when they are having a bad day. 

Stay positive at all times. Positive behavior is very contagious and people will begin to reflect on this posture. Listen to the customer and be sensitive to any concerns they may have.